Q: I need to get my CPAP supplies, can I get them from you?
A: Yes, we are happy to help you get new supplies. We can also check your insurance eligibility and give you a replacement schedule for your supplies.
Q: Do I need a prescription for my CPAP supplies?
A: Yes. We will need a prescription from your physician in order to provide supplies. Every year we will need an updated prescription in order to continue providing supplies.
Q: Will my insurance cover the cost of my CPAP and mask?
A: Most insurance companies do cover the cost associated with your PAP therapy. We can check your insurance benefits and provide you with an estimate of your portion of the payment.
Q: How do I know what type of CPAP mask is best for me?
A: Whenever you schedule an appointment with our therapist, they will help you decide which mask is going to best for you. In some cases, your physician may prescribe a specific mask that he or she wants you to use. However, if you have trouble with the mask chosen at setup, there is a 30-day mask guarantee. We will gladly reschedule a mask fit and exchange the mask for something better suited to your liking within 30 days of initializing therapy.
Q: My CPAP isn’t working, what do I do now?
A: Please call our office to speak with a therapist. We will try to troubleshoot your CPAP or BiPAP over the phone if there is no resolution we will make an appointment for you to bring your device in our office so that we can help fix the problem.
Q: How often should I get a new mask?
A: The replacement schedule suggests once every 3 months. The replacement schedule at the top of the page lists the Medicare guidelines for supply replacement. Most insurance companies provide for new supplies on a regular basis. If your supplies are worn out or not working, we can check to see if you are eligible for a replacement.
Q: How often should I clean my humidifier?
A: The manufacturer suggests once a week.
Q: How often should I replace my filters?
A: The suggested replacement schedule for the disposable filter is once every 2 weeks and the non-disposable filter is recommended to be changed every 6 months.
Q: I don’t think my CPAP therapy is helping, what should I do?
A: Please call the office so you can speak with one of our therapists. We can look at your sleep data and communicate with your physician so that your therapy is optimized.
Q: I am having a severely dry mouth, what can I do to help this?
A: We recommend Biotene Mouth Rinse before bedtime. You can also adjust the temperature of your heated humidifier; the higher the number, the more moisture you will receive. Dry mouth can also happen if you are opening your mouth at night while using a nasal or nasal pillows device. We can check your device data and see if this is an issue.
Q: I am traveling with my PAP, what do I need to do to prepare?
A: It is a good idea to plan ahead when traveling. If you need a battery pack, we have those available. Your PAP will automatically adjust for altitude. It is compatible with European electrical power outlets as long as you have the correct plug adaptor. Be sure to drain your water chamber and include your power supply and power cord when you pack. Here is a video clip on traveling with your PAP: